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FAQS

 

Can you only supply what is shown on the website?

The smallest quantity shown on the website is the minimum we can supply.  Our minimum order value is £500.

 

Do the prices shown include everything?

The prices shown on the website include the cost of the product with a one colour print, unless otherwise specified.  Origination, carriage and VAT will be charged extra.

 

What is origination?

Origination is the generic term used for stencils, screens, dies, blocks, and discs from which the print, engraving, embroidery etc. is applied to the product.  It is necessary for every product we supply and will vary depending on the item and process used to personalise it.

 

What will the price be if I want more than a one colour print?

Please provide us with a copy of the design or the artwork you want printed on the item and we will send a quotation detailing the numbers of colours and the price.  The more colours you print, the more expensive the price becomes.

 

What if I want information printed in a second position?

Let us know what you want printed on the item and where, and we will send a quotation with the price.  For example, on a pen, you may want your company name on the barrel and your website on the clip.

 

What is artwork?

To get a crisp clean imprint, we need to ensure that the artwork we use for your logo or design is right in the first place.  We need Vector artwork which your logo designer or printer should be able to provide as an Encapsulated Postscript file (eps), or Adobe Illustrator (ai), or a print production quality PDF file.  Converting a jpg or gif file to eps or pdf will not be good enough for artwork, as it just converts a low res file which cannot be used for printing.  If you are unable to supply artwork, we can prepare this for you at additional cost.

 

Do you need pantone colours?

In order to comply with your brand guidelines, we need to know which pantone colours make up your logo or design.  Whoever created the logo for you will be able to tell you the correct reference numbers.

 

Can I see a sample before I order?

Yes!  We can supply a plain sample for quality evaluation, size etc. which we ask you to return within 30 days, or if you wish to keep it we will raise an invoice.  If you want to see a sample printed with your logo, then upfront charges will apply. Please call us for full details.

 

How can I be sure my artwork will be printed as I expect?

We will provide an artwork proof, showing the product with the design in the correct colours, to the right size, and in the correct position for your approval before we start the order.

 

How long will my order take?

This will vary depending on the product and can be anything from 2 working days to several weeks.  We will specify the lead time on our quotation, but if you have a deadline to meet do let us know so that we can select appropriate merchandise that can be produced in time.

 

Is there is a minimum quantity or minimum order value?

The smallest quantity shown on the website is the minimum we can supply.  Our minimum order value is £500.

 

Can you supply environmentally friendly products?

Yes!  There is a wide range of recycled and recyclable products available.  If you can’t find what you want in the “Eco Friendly” section, do call us.

 

Can you ship to more than one address?

We can send your finished products to multiple addresses in the UK, across Europe or indeed around the world.

 

Do you have a brochure?

Yes, if you prefer to flick through a catalogue then please request a copy by using the email address on the “Contact Us” page.

 

Can I open a credit account with you?

If you are going to be placing regular orders with us, our accounts department will send you an account application form to complete.  The first order with all new customers is by Pro-Forma invoice, whilst we undertake a credit check and take up references.

 

Can I pay by credit or debit card?

Yes, if you would prefer to pay by card, please contact the team who will be pleased to take the details.